Privacy Policy

Don-Ritz Hotel Booking – Privacy Policy

Effective Date: 1/January/2025

At Don-Ritz Hotel, we value your privacy and are committed to protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

1. Information We Collect

We collect the following categories of personal data:

• Identity Data: Full name, gender, nationality, date of birth.

• Contact Data: Email address, phone number, residential address.

• Booking Data: Reservation details, check-in/check-out dates, room preferences.

• Payment Data: Cardholder name, card details (via secure payment gateway), billing address.

• Technical Data: IP address, browser type, device information, location data (from cookies).

2. How We Use Your Information

We use your personal data to:

• Process hotel reservations and provide guest services

• Contact you regarding your booking or for customer support

• Improve our website functionality and user experience

• Send you promotional offers (only if you opt in)

• Comply with legal obligations and NDPR requirements

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Your consent

• The performance of a contract (hotel booking)

• Legal obligations (e.g., record-keeping for tax purposes)

• Our legitimate interest in improving services

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your data with:

• Third-party payment processors (PCI-DSS compliant)

• Email service providers (for booking confirmation)

• Law enforcement or government agencies, where required by law

5. Data Security

We take security seriously. Measures include:

• SSL encryption of our website

• Secure servers and firewalls

• Role-based access control

• Regular vulnerability testing

6. Your Rights Under NDPR

You have the right to:

• Request access to your data

• Request correction of inaccurate data

• Withdraw your consent at any time

• Request deletion of your data (subject to legal limitations)

• Lodge a complaint with the Nigerian Data Protection Bureau (NDPB)

To exercise your rights, email: info@donritzhotels.com

7. Cookies

We use cookies to enhance your browsing experience. By using our site, you consent to our use of cookies unless you disable them in your browser settings.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined, or as required by law (e.g., financial records for 5 years).

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and become effective immediately.

11. Contact Us

If you have any questions or concerns about this policy or how your data is handled, contact us:

Don-Ritz Hotel
Email: info@donritzhotels.com
Phone: +2348148146742

Website: https://donritzhotels.com